by Katie Shonk on April 10, 2017

Originally published in Harvard’s Program on Negotiation News Bulletin.

Samantha was livid. While making a presentation during a meeting that both attended, Brad, a newcomer in her department, had shared some slides during a presentation that were clearly based on ideas for a project she’d shared with him privately—without giving her credit. Samantha angrily confronted Brad in his office after the meeting; he became defensive and denied the accusation. They were at a stalemate.  Conflict in the workplace happens every day and in every corner of the globe. Although there are some steps we can take to avoid the causes of conflict, conflict will still crop up from time to time at work. The following strategies can help you engage in effective workplace conflict resolution.

Click here to read more about these important steps in conflict negotiation

  1. Don’t Go It Alone.
  2. Listen Actively.
  3. Don’t Leave Emotions out of the Equation.
  4. Capitalize on Differences.

Representatives from Harvard’s Program on Negotiation are presenting on this topic at the maaps 39th Annual Conference on May 5, 2017.